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A New Step Towards Improving CLK’s Heating and Sanitary After-Sales Service

CLK Constructions is strengthening its partnership with Viessmann for after-sales HVAC services (heating, sanitary systems and ventilation).

The partnership between CLK Constructions and Viessmann has existed for many years, meaning that the vast majority of homes and residences built by CLK are equipped with Viessmann systems. We can now rely on the expertise of the German manufacturer to provide technical follow-up and support for these systems.

Continuous improvement of our service is an integral part of CLK’s mission, and it is with this objective in mind that we have strengthened our organisation for managing HVAC after-sales service interventions.

A More Structured and Responsive Service

Our objective is clear: to provide a more structured, responsive and efficient service for your maintenance and repair requests. To achieve this, we have strengthened our collaboration with Viessmann, which will now handle technical after-sales interventions for the equipment concerned.

For any HVAC maintenance or after-sales service request, the CLK Team remains your point of contact and will coordinate the handling of your request. Our telephone system allows calls to be automatically transferred to Viessmann. CLK therefore maintains full traceability of requests and ensures their follow-up.

An intervention will be scheduled within 48 hours, and an intervention report will be sent to CLK’s after-sales service manager within 48 hours following completion of the intervention.

A Collaboration Already in Operation

This new organisation is already in place. Over the past three months, a testing phase has enabled us to implement the partnership and carry out Viessmann’s first interventions at our customers’ homes.

It has also given us the opportunity to test and fine-tune the coordination processes between the teams, ensuring smooth and efficient operations before formally launching this collaboration.

Our Commitment: Reliable and Sustainable Support

By strengthening our organisation for HVAC interventions and partnering with a specialised service provider, we aim to guarantee our customers reliable, responsive and long-term technical support for the equipment installed in their homes.

For any questions or service requests, the CLK Team remains at your disposal at +352 88 82 01